Guaranteed Healthy Delivery
When you order trees from The Arbor Day Foundation, your order is guaranteed to arrive in a good, healthy condition or we’ll replace them at no charge. Your trees will be shipped at a suitable time for planting. Each tree and plant is guaranteed to grow, or we’ll replace it within six months of shipment.
More information
The Arbor Day Foundation is happy to provide a one-time refund or replacement per order under the following term and conditions:
Our trees and shrubs are living things. They need planted at the correct depth, watered and cared for in a way that is favorable to the plant’s health, and protected from the elements and animals.
We’re here to help and want to provide you with as many resources as possible to achieve successful planting and growth of your trees and shrubs.
However, to initiate your one-time free replacement or refund, please contact us. Upon submission, a request for images or documentation to support the claim may be required.
Promotional items not included.
Please note, replacements must be the same root type as the original items ordered.
Trees sent to planting locations outside the recommended horticulture zones will not be guaranteed.
