When you order trees from The Arbor Day Foundation, your order is guaranteed to arrive in a good, healthy condition or we’ll replace them at no charge. Your trees will be shipped at a suitable time for planting. Each tree and plant is guaranteed to grow, or we’ll replace it within one year of shipment.More information
The Arbor Day Foundation is happy to provide a one-time refund or replacement per order under the following term and conditions:
Our trees and shrubs are living things. They need planted at the correct depth, watered and cared for in a way that is favorable to the plant’s health, and protected from the elements and animals.
We’re here to help, if you ever have any questions, please feel free to call or email us. We want to provide you with as many resources as possible to achieve successful planting and growth of your trees and shrubs.
However, to initiate your one-time free replacement or refund, please contact us toll free at 888-448-7337, or email [email protected]. The Arbor Day Foundation unfortunately cannot fulfill any refund or replacement requests without the proper images or documentation that supports the claim.
Free items not included.
Please note, replacements must be the same root type as the original items ordered.
With the option of ordering either standard or semi-dwarf trees and either bare-root or potted, be sure to consider the benefits of each option when deciding which is best for you.
Bare-root trees are shipped without soil around their roots. They are shipped when dormant — with roots coated in a hydrating gel — in the spring and late fall.Benefits:
Potted trees are available in 4″ or 1-gallon containers. Because the roots are packed in soil, the trees don’t need to be dormant for shipping.Benefits:
When you become a member you receive discounts of up to 33% on trees in our Tree Nursery.
Ultimately, your membership means you are part of a special group of people who share a commitment to make our world greener and healthier through planting trees.
You can choose to become a member during checkout.