Gift Trees FAQ
Frequently Asked Questions
Can I get a sample of a Gift Tree?
If you’d like to see a Gift Tree prior to placing your order, please call member services at 888-448-7337.
What if my Gift Trees aren’t in good condition when I get them?
We do everything we can to assure that our Gift Trees arrive as perfect specimens. Sometimes weather, shipping and other conditions cause problems, though.
If you receive trees that aren’t in good condition, please call member services at 888-448-7337. They will help to arrange a replacement or refund as well as the return of the original trees.
Is there a guarantee on Gift Trees?
The Arbor Day Foundation guarantees Gift Trees for up to one year from the shipment date. If your tree doesn’t grow, please call member services at 888-448-7337 with your member number or original order number.
What if I get the wrong species?
If you ordered Noble Fir and we sent you Colorado Blue Spruce, we apologize! Please call member services at 888-448-7337, and we’ll make it right.
How long will Gift Trees last in the tube?
Gift Tree packaging is designed to protect the tree from shipment right up to the time the tree is planted. They will last several days in the tube if refrigerated. With regular watering, that could be extended to a few months.
However, we recommend that you remove your Gift Tree from the tube and plant it according to the included instructions as soon as possible. Planting your Gift Tree in a 1-gallon pot indoors until spring or fall planting season is a good temporary solution.
Where are Gift Trees grown?
While we do partner with reputable growers around the country to help us provide trees to all our customers rear-round, it’s most likely that the Gift Trees you receive were grown at the home of Arbor Day—Arbor Day Farm in Nebraska City, NE.
Are Gift Trees tax-deductible?
Sorry, Gift Tree purchases are not tax deductible because goods of similar value were received in exchange for the purchase price.
Where can Gift Trees be shipped?
Within the United States, Gift Trees can be shipped year-round to any of the contiguous 48 states and Alaska. Due to live plant import and export regulations, we aren’t able to ship to Hawaii, the U.S. Virgin Islands, Puerto Rico or other countries.
When will my Gift Trees be shipped, and when will they arrive?
We’ll ship your Gift Trees early the week of your event, and you will receive them a day or two prior to your event. Shipping is handled this way to guarantee that the trees will be in great condition.
If you receive them earlier than that, they’ll need to be stored—and keeping the trees looking good will take extra effort. Let us worry about caring for the trees so you can focus on other details of your event.
How will my Gift Trees be shipped?
Most Gift Tree orders are shipped via UPS so that they’re guaranteed to arrive during the business week. UPS deliveries to commercial addresses will require a signature.
I have an event in less than 2 weeks. Can I still order Gift Trees?
If you need your trees within just a few days, please call member services at 888-448-7337 or email email@example.com. Rush charges will apply, as will charges for any other specials shipping requests.
Can I get express shipping?
Absolutely. Gift Trees are shipped via UPS, and ground shipping is included in the applicable standard shipping and handling charge. Gift Trees can be shipped using UPS Next Day Air, 2nd Day, or 3 Day Select service at your request, and we’ll bill your credit card for the expedited shipping charges.
Can I have Gift Trees individually mailed?
Yes! Gift Trees make a big impact when shipped individually. We’ll mail them via USPS to your list of addressees, and you can opt to include a message or logo on a special label or insert a brochure or other information. If you choose this option, please email your mailing list to firstname.lastname@example.org after placing your order.
Individually mailed Gift Trees are $6.00, and the price includes the tree, tube, cardboard mailer and postage. Custom label and service charges will apply as appropriate.
Can I get custom packaging for a special promotion?
Can I recycle my Gift Tree tube?
Gift Tree tubes are manufactured using 50% post-consumer recycled material and can be recycled with other plastics. But there is a better use for it: turn it into a birdfeeder! It’s very simple, doesn’t require any special tools and is a kid-friendly activity. Learn how.
How does shipping work if I’m traveling to my wedding site?
We can ship your Gift Trees directly to your wedding venue for no additional charge. With a little advance notice, most hotels and reception halls will store your Gift Trees in the cooler until you ask for them. This way, your Gift Tree favors are one less detail to worry about.
Can I (or my guests) bring Gift Trees on a flight?
The Transportation Security Administration (TSA) states that Gift Trees pose no problem when carried on board domestic flights. We recommend, though, that travelers pack them in their checked luggage when traveling to California, Arizona, Hawaii or Alaska. These states have more restrictive live plant regulations.
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What should I do when I receive my Gift Trees?
Your trees will arrive clearly labeled as Live Plants. Open the box and visually inspect the trees to make sure they’ve all arrived in good condition. If you need to store them for a few days, make sure the open box is stored in the refrigerator (or at least kept in a cool place like a garage or basement). Do not freeze your trees or leave them in the car or direct sunlight.
How do I plant my Gift Tree?